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Saturday, 15 Dec 2018

SEMTA

Single view of the Customer - SEMTA

Following our work with EMTA Awards Ltd (EAL), we were subsequently commissioned by SEMTA - the sector skills council for science, engineering and manufacturing technologies - to carry out a corporate-wide study to identify the systems they needed to communicate effectively with their customers. This involved rationalising approaches to ensure a much stronger coherence and focus of communication between organisation and customer.